Top 10 Best Travel Companies In India (September 2023)

Established in 2006, Rayna Tours is a destination management company primarily based in UAE but has made significant strides in the Indian market. With a strong focus on customer service and providing personalized travel experiences, Rayna Tours has carved a niche for itself in the travel industry.

The company offers a wide array of travel services and prides itself on understanding the unique needs and desires of each traveler.

Rayna Tours is committed to ensuring that each journey is memorable, seamless, and hassle-free, going above and beyond to exceed customer expectations.

Unique Features:

+ Rayna Tours provides a wide range of services, including holiday packages, visa services, flights, and hotel bookings.
+ They offer uniquely crafted itineraries and personalized experiences catering to individual tastes.
+ The company has a robust customer support team that is available around the clock to assist travelers.

Pros:
Rayna Tours offers comprehensive and meticulously planned tour packages.
Their website is user-friendly, offering easy navigation and a straightforward booking process.
The company provides excellent customer service, including efficient on-ground support.

Cons:
Their services can be on the pricier side, limiting access for budget travelers.
There might be less flexibility in changing the pre-defined itineraries.

Price Range: Rayna Tours caters to a range of price points, offering services for both luxury and mid-range travel experiences.

Why We Picked It: Rayna Tours stands out for its commitment to providing personalized and unique travel experiences. Their wide range of services, focus on customer satisfaction, and provision of meticulously planned itineraries make them a preferred choice for many travelers. Though slightly more expensive, the quality of services provided offers excellent value for money, earning Rayna Tours a spot in our top picks.

MakeMyTrip is a shining beacon in the Indian travel industry, having firmly established itself since its inception in 2000. For over two decades, it has navigated the dynamic landscape of the travel sector, empowering the Indian traveler with swift, uncomplicated bookings, and a plethora of choices.

With the ever-changing dynamics of the tourism industry, MakeMyTrip has managed to remain at the forefront, courtesy of its constant innovation, which is driven by a deep understanding of customer needs and market demands.

It all started as a humble startup aiming to redefine the customer experience in the travel sector, but today it stands tall as one of India’s leading online travel companies, its name synonymous with reliability, efficiency, and a customer-first approach.

Unique Features:

+ MakeMyTrip offers a holistic solution for travel, spanning from flight and hotel bookings, bus and train reservations, to holiday packages and cab services.
+ They present unique features like ‘Pay at Hotel’, allowing flexibility to customers, and ‘Instant Discounts’ to make travel more economical.
+ The company offers a robust customer support system, operational 24/7 to assist with queries and complaints.
+ They run a loyalty program called ‘Tripper Club’, rewarding frequent customers with perks such as free hotel upgrades and other value-enhancing services.

Pros:
The user interface is intuitive and simplifies the booking process, making it accessible even for the less tech-savvy.
It offers a vast portfolio of travel-related services, providing customers with a multitude of options.
Regular deals and discounts are available, making travel affordable.

Cons:
The cancellation charges on some services can be high, impacting those who have to change their plans.
Some users have reported delays in receiving refunds, which can be frustrating.

Price Range: MakeMyTrip caters to a broad spectrum, offering options for budget travelers looking for cost-effective solutions, as well as luxury seekers wanting premium experiences.

Why We Picked It: We chose MakeMyTrip due to its relentless commitment to customer satisfaction, its extensive array of services, and an easy booking process that makes it a comprehensive solution for all travel needs. Their regular offers and discounts make travel more accessible for different economic classes, thereby making it a preferred choice.

Founded in 2006, Yatra is a household name in the Indian travel industry. By effectively integrating technology and travel services, Yatra has revolutionized the way Indians plan their travel.

Over the years, it has grown exponentially, both in terms of customer base and service offerings. Today, Yatra offers a wide array of travel-related services, making it a one-stop solution for millions of travelers.

With its unwavering commitment to providing value, convenience, and technology-driven solutions, Yatra has turned the tedious process of travel planning into a delightful experience.

Unique Features:

+ Yatra offers an extensive range of services, including bookings for domestic and international flights, hotels, and trains.
+ Yatra’s innovation is seen in its ‘Flexi Stay’ feature in hotels, allowing guests to customize their check-in and check-out times.
+ It offers the eCash rewards program, which lets customers earn eCash on every booking, redeemable for future bookings.

Pros:
Yatra’s user-friendly website and mobile application make the booking process quick and hassle-free.
It offers 24/7 multi-lingual customer support to cater to customers from different regions.
Yatra regularly offers discounts and promotional offers, making travel more affordable.

Cons:
The eCash earned has a limited validity, which restricts its usage.
Some users have reported inconsistencies in hotel bookings, specifically with hotel facilities and services.

Price Range: Yatra caters to a wide range of price points, offering services for budget travel experiences as well as premium ones.

Why We Picked It: Yatra stands out with its flexible booking options, innovative ‘Flexi Stay’ feature, and its customer loyalty reward program. The company’s extensive range of services and regular offers make it a reliable choice for diverse travel needs.

Founded in 2009, Goibibo has quickly become a popular choice among Indian travelers. As a part of the Ibibo Group, it has pioneered the use of technology to enhance the travel booking experience.

Goibibo’s strength lies in its understanding of the diverse needs of travelers and its ability to offer customized solutions. Whether it’s a last-minute business trip or a well-planned family vacation, Goibibo has offerings that cater to every travel need and budget.

Unique Features:

+ Goibibo offers a comprehensive range of travel services including flights, hotels, buses, and trains.
+ The ‘GoContacts’ feature allows users to connect with their phone contacts to get additional discounts.
+ The Goibibo Travel Cash Fest allows users to earn travel cash which can be used for future bookings.

Pros:
Easy-to-use interface with features that make booking quick and efficient.
Regular offers and promotional discounts available for various services.
Efficient customer service that operates round the clock.

Cons:
Some users have reported issues with flight cancellation and refunds.
Customer service response can sometimes be delayed during peak travel seasons.

Price Range: Goibibo caters to all price ranges, offering options from budget-friendly to high-end luxury travel experiences.

Why We Picked It: Goibibo’s diverse range of services, innovative features like ‘GoContacts’ and ‘Travel Cash Fest’, and its commitment to customer satisfaction make it a strong contender in the travel industry. The regular discounts and offers make travel affordable, making it a preferred choice for many.

Cleartrip, founded in 2006, has etched a unique mark in the Indian travel industry with its clutter-free, intuitive, and user-friendly interface that makes travel bookings a breeze.

Cleartrip has remained steadfast in its commitment to making travel simple and enjoyable, right from the booking process to the actual journey. Its diverse portfolio of services, coupled with technology-driven features, make it a preferred choice for millions of travelers.

With a steadfast commitment to providing transparent, reliable, and hassle-free services, Cleartrip continues to push the boundaries in the realm of online travel bookings.

Unique Features:

+ Cleartrip offers a wide array of services, including bookings for flights, hotels, trains, and experiences.
+ They pioneered features like ‘Expressway’, which allows one-touch flight bookings, and ‘Price Lock’, which lets you lock flight fares for a period.
+ Cleartrip offers ‘Activities’, a feature where users can discover and book amazing things-to-do and experiences at their destination.

Pros:
Cleartrip’s user interface is straightforward and simple to navigate.
Their innovative features add convenience and provide value to customers.
They frequently roll out promotional offers and discounts.

Cons:
Customer service can sometimes be slow in resolving issues.
There have been cases reported of discrepancies in hotel bookings.

Price Range: Cleartrip provides services across all price segments, from budget to premium, ensuring they cater to all types of travelers.

Why We Picked It: Cleartrip’s user-friendly interface, unique features, and wide range of services make it an appealing choice for travelers. The innovative ‘Expressway’ and ‘Price Lock’ features show the company’s understanding of customer needs and their effort to provide value, making it a reliable choice for travel bookings.

Established in 2008, EaseMyTrip has experienced a meteoric rise to become one of India’s largest online travel agencies. The company’s core value proposition lies in its commitment to providing a seamless, user-friendly booking experience without any convenience fees.

This unique selling proposition, combined with competitive pricing and excellent customer service, has enabled EaseMyTrip to gain significant market share in the highly competitive Indian online travel industry.

Unique Features:

+ EaseMyTrip offers a comprehensive range of services including flight tickets, hotels, bus tickets, and holiday packages.
+ It’s one of the few platforms that doesn’t charge convenience fees on flight bookings, making it a cost-effective choice for travelers.
+ They also offer an ‘Instant Discount’ feature that provides customers with immediate savings on their bookings.

Pros:
EaseMyTrip offers a clean, straightforward interface that makes booking easy.
The company consistently offers competitive pricing and valuable discounts on various services.
Their customer service is prompt and effective, providing round-the-clock support to travelers.

Cons:
The hotel inventory, particularly for international destinations, can be improved.
There have been reports of issues with flight cancellations and subsequent refunds.

Price Range: EaseMyTrip caters to all segments, offering services for budget travelers to those seeking more luxurious experiences.

Why We Picked It: EaseMyTrip is renowned for its competitive pricing and user-friendly interface. The fact that they don’t charge convenience fees on flight bookings is a huge benefit for customers, setting them apart from many other platforms. Coupled with excellent customer service, EaseMyTrip is a robust choice for various travel needs.

While Booking.com is a global entity, its impact and popularity in India can’t be overstated. As an aggregator, Booking.com provides users with a wide array of choices for flights, hotels, and other travel-related bookings.

Founded in 1996, the company has grown from a small Dutch startup to one of the world’s leading digital travel companies. With its mission to make discovering the world more accessible to everyone, Booking.com invests in digital technology that simplifies the travel process.

Unique Features:

+ Booking.com offers a comprehensive platform for booking flights, hotels, car rentals, and even airport taxis.
+ They have an extensive range of accommodation options, from five-star hotels to budget homestays, tree houses, and even igloos.
+ The platform offers a ‘Book Now, Pay Later’ feature for many hotel rooms, providing flexibility to customers.

Pros:
The vast inventory and variety of accommodations suit every travel need and budget.
Their website and app interface are easy to use and navigate.
The customer reviews and ratings for each property provide a transparent booking experience.

Cons:
The customer service, while available 24/7, sometimes might take time to resolve issues.
There could be discrepancies in the property details listed and actual offerings.

Price Range: As an aggregator, Booking.com offers a vast range of price options, catering to both budget and luxury travelers.

Why We Picked It: Booking.com stands out for its extensive global network and vast range of accommodation options. The user-friendly interface and transparency of the platform add to its appeal. The flexibility it provides with its ‘Book Now, Pay Later’ feature makes it an ideal choice for travelers looking for an easy and convenient booking experience.

Ixigo, founded in 2007, is a leading travel and hotel booking e-commerce website in India. It operates as an infomediary, gathering travel information from various websites and allowing users to find the best deals.

Ixigo has consistently aimed to simplify the lives of travelers through innovative solutions. Their work has won them several awards, which is a testament to their continued commitment to transforming India’s travel space.

Unique Features:

+ Ixigo compares deals from multiple travel websites to provide the best prices for flights, hotels, and trains.
+ Their ‘Ixigo Assured’ program offers a money-back guarantee if travel plans are impacted by Covid-19 related cancellations.
+ The ‘Ixigo Trains’ app is one of the highest-rated train booking apps in India.

Pros:
Ixigo offers some of the best deals in the market through its comparison feature.
The interface is user-friendly and easy to navigate.
The ‘Ixigo Assured’ program provides an additional layer of assurance to customers.

Cons:
The customer service, while generally responsive, has had mixed reviews.
Refunds on cancellations can sometimes be slow.

Price Range: Ixigo offers deals across a wide range of prices, making it accessible for both budget and luxury travelers.

Why We Picked It: Ixigo earns its place on this list because of its commitment to providing the best deals to its customers. The ‘Ixigo Assured’ program is a unique feature that provides an additional safety net for travelers, making it a reliable choice for travel bookings. Its highly-rated ‘Ixigo Trains’ app further solidifies its position as a leading travel company in India.

Agoda, though a global online travel agency, has a substantial presence in India. Since its inception in 2005, Agoda has been committed to offering travelers easy access to a wide variety of accommodations across the globe.

Over the years, the company has built a robust technology platform that has made it easier for millions of travelers to research and book a diverse range of accommodation options.

Unique Features:

+ Agoda provides access to a variety of accommodations, including hotels, resorts, unique homes, and vacation rentals.
+ They offer a ‘Book Now, Pay Later’ feature on many of their properties.
+ Their ‘AgodaCash’ feature allows customers to earn and redeem points on bookings.

Pros:
Agoda offers a diverse range of accommodation options worldwide.
Their user interface is simple and easy to navigate.
The platform often offers competitive prices and good deals on bookings.

Cons:
Customer service can be improved, with some users reporting slow response times.
In some cases, there have been discrepancies between the booking details and the actual property.

Price Range: Agoda offers a variety of price points, making it accessible for both budget and luxury travelers.

Why We Picked It: Agoda is known for its vast global network of accommodations and user-friendly interface. The ‘AgodaCash’ feature adds an element of reward for customers, enhancing their booking experience. While there are areas for improvement, the wide range of services and competitive pricing make Agoda a strong contender in the online travel market.

Klook, founded in 2014, is a world-leading travel activities and services booking platform. While Klook operates globally, it has gained immense popularity in India for providing a platform for travelers to discover and book in-destination services at the best prices.

From exclusive sightseeing tours, travel activities, and experiences to food & dining, local transportation, and WiFi & SIM card services, Klook offers users a seamless way to discover and book popular attractions and experiences.

Unique Features:

+ Klook offers a wide array of local tours, activities, and experiences across the globe.
+ The company provides ‘Skip the Line’ passes for various attractions, saving customers’ time.
+ Their ‘Klook Credits’ feature allows customers to earn rewards on bookings, which can be used for future purchases.

Pros:
Klook provides unique, local experiences, making it ideal for experiential travelers.
Their website and app are user-friendly and easy to navigate.
The platform often provides exclusive deals and offers.

Cons:
Customer support could be more effective in resolving complaints.
Some customers have reported discrepancies in booking details and actual experiences.

Price Range: Klook caters to a variety of budgets, providing options for both luxury and budget travelers.

Why We Picked It: Klook’s focus on providing unique, local experiences sets it apart from many other travel platforms. The ‘Skip the Line’ passes and ‘Klook Credits’ features add value for customers, enhancing their overall travel experience. While there’s room for improvement in customer service, the unique offerings and competitive prices make Klook a preferred choice for many travelers.